Contact DFV

Need help with an order, download, or a product? Send us the details and we'll help resolve it.

Support

Email support is the fastest way to reach us. Include your order number, the email used at checkout, and a short description of the issue.

Before contacting us

• Check your order confirmation email.
• Check your spam or promotions folder.
• Confirm that the payment was completed successfully.
• If a file will not open, tell us the file name and device/software you are using.

Business enquiries

For bulk purchases across a brokerage team, or a custom tracker for your channel partner business, use the same contact channel and mention “Business Enquiry” in your message.